KWB
KWB optimizes its customer support with the CANCOM Assistant.the solution provides targeted information on heating systems.Automated responses relieve the burden on customer support and increase efficiency.
Who is
KWB?
KWB?
KWB Energiesysteme, headquartered in St. Margarethen an der Raab, Styria, is a pioneer of modern wood heating systems and is developing into a leading provider of complete solutions for heat and electricity from renewable energies. The core competence of the company, founded in 1994, is the production of clean and efficient heating systems in premium quality.
Business Challenge
- High number of customer support requests for technical details and application notes.
- Need for an efficient solution to provide specific information.
- Relief for support staff through automation.
Solution
- Use of the CANCOM Assistant in the customer portal to answer frequent inquiries.
- Provision of personalized information on heating systems.
- Integration into existing digital service offerings
Services
- Implementation of the CANCOM Assistant in the customer portal.
- Adaptation of AI-supported responses to the KWB product world.
- Ongoing optimization of information provision.
Technology
- AI-based assistance technology.
- Automated processing of customer inquiries.
- Integration into existing IT systems.
Value
- Reduction in customer support costs
- Reduced workload for employees through automated provision of information, improved customer satisfaction thanks to faster responses.