15. January 20252 min reading time

AI in the company: Success factors for the successful use of artificial intelligence

The hype surrounding artificial intelligence (AI) has long been rolling, but many companies are still facing the challenge of successfully implementing AI. The questions remain: How can companies make the breakthrough in practice? What are the key success factors for making the use of AI in the company effective and profitable?

Success factors and challenges in the use of AI in companies

Manuel Moser, Director of Digital Innovation & Software Engineering at CANCOM, took part in the panel discussion of the new brutkasten series "No Hype AI" with Alexandra Sumper (Nagarro | Director Delivery Austria), Clemens Wasner (EnliteAI | Founder and CEO) and Moritz Mitterer (IT-Services der Sozialversicherung GmbH), and shared his insights on the key success factors and challenges in the use of AI in companies.

It was very clear in the discussion that artificial intelligence has become a decisive factor for the success of many companies in recent years. However, despite the huge hype surrounding the technology, there are still challenges when it comes to practical implementation. The successful use of AI in a company requires careful planning and consideration of important success factors.

Alexandra Sumper explains that one of the key success factors for the successful implementation of AI is a well-thought-out strategy and the active involvement of employees. It is important to communicate the benefits of AI to employees at an early stage and promote their acceptance. "A dedicated team of key users that recognizes errors and finds solutions plays a central role in this" - says Alexandra Sumper.

Another important factor that the participants agree on is early communication and sharing best practices within the company. Successful AI applications should be made visible in order to motivate other departments to also rely on AI. "A clean and well-structured database is just as crucial. Companies that have invested in high-quality data can use AI more efficiently. Without a sound database, it is difficult to achieve precise results" - Manuel Moser makes clear.

At the same time, there are also obstacles that were discussed. A common problem is the lack of trust in the technology. The challenge of starting with initial projects that are too large can also deter companies and hinder progress.

Potential of artificial intelligence in the company

The participants in the discussion rounds also agreed on the potential. In Austria, AI is primarily used to increase efficiency, for example in document searches or data preparation. There is also a lot of potential in the area of user experience, such as AI-supported translations and accessibility. Many AI systems have not yet achieved the desired level of user-friendliness. People must be able to work with the technology without encountering obstacles. It is therefore crucial to involve users early on in the process and understand their needs and expectations in order to create an AI solution that is both effective and user-friendly.

In the video from the "No Hype AI" series , Manuel Moser and the participants show practical use cases that illustrate how artificial intelligence can be used effectively in various areas.

The CompanyGPT solution developed by CANCOM is the perfect AI solution for companies that want to successfully integrate artificial intelligence into their business processes. With this innovative solution, getting started with AI is fast, efficient and future-proof.