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Messer Austria

Digitalization offensive in technical maintenance and documentation with the mobile service platform WorkHeld.
Who is
Messer Austria?

Messer - Gases for life: Messer Austria GmbH operates air separation units, stores and transports gases by tanker or cylinder and also produces gases on site. The Messer Group has seven locations and well over 70 gas centers, including one in Gumpoldskirchen with state-of-the-art production and filling facilities.

CANCOM Austria emerged from K-Businesscom (formerly Kapsch BusinessCom) at the beginning of 2024. The following case study was written before that and therefore the text was left in the original version.

Business Challenge

Technical maintenance at Messer Austria GmbH involves a lot of documentation work. All work steps must be recorded in checklists, forms and logs to ensure compliance with standards and maximum safety. The aim of this project was to digitize the Messer teams' work step documentation. The focus was on simple handling and an increase in efficiency through digital documentation and further processing. The necessary change process in terms of rethinking and retraining employees and integrating them into the company's existing IT infrastructure was a challenge.

Solution

  • WorkHeld
  • Tablets with integrated platform
  • Digital query and documentation of current orders
  • Automated transfer to the central company software

Technology

  • WorkHeld with SAP ERP

Value

  • Increased efficiency thanks to better team and shift planning
  • Optimization of spare parts management and system documentation
  • Transparency regarding working time, machine status and costs
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