7. November 20241 min reading time

Company GPT with SOI: How AI can revolutionize companies

Many companies are facing the same challenge of remaining future-proof and competitive. The use of artificial intelligence (AI) could be the answer. Examples such as the collaboration with Raiffeisenlandesbank Oberösterreich show how modern technologies can not only optimize processes, but also completely redesign them. SOI supports employees in their day-to-day processes and tasks.

What is SOI?

SOI is an innovative solution from CANCOM Austria that supports companies as a specialized CompanyGPT technology. Based on the latest LLM technology (Large Language Models), SOI enables efficient organization and secure access to internal company data. Companies benefit from seamless integration into existing systems, which is easily scalable thanks to a modular design and individually configurable bots. SOI optimizes work processes, increases productivity and makes it easier for employees to access important information, which drives digital transformation.

CompanyGPT - Why actually?

The special feature of CompanyGPT, especially in the CANCOM version, lies in its ability to customize generative AI to the individual requirements of a company. Compared to general AI solutions, CompanyGPT offers secure use of internal company data, seamless integration into existing systems and flexible expandability. It also facilitates access to company-wide knowledge, increases employee efficiency and promotes digital transformation through customized knowledge management. This combination of scalability, security and customizability sets it apart from other solutions.

The challenge of data protection

Data protection is one of the biggest challenges when using AI in a corporate context. Companies must ensure that all processed data complies with the applicable data protection laws and that the privacy of users is respected.

In the corporate context, it is also crucial that sensitive data is not only protected but also used in a controlled manner. Confidential information should not be used for the training or optimization of large language models (LLMs), as this poses potential risks such as unwanted data leaks or access by third parties. Companies must ensure that AI solutions are operated in isolation and securely in order to maintain the integrity and confidentiality of company data and comply with data protection guidelines.

Success story with Raiffeisenlandesbank Oberösterreich

As part of the KI@RA project, a customized AI assistant was implemented for the bank to simplify internal processes and accelerate the transfer of knowledge. The integration of modern Microsoft Azure services ensures seamless automation of processes and targeted support for employees when advising customers.

You can read the full success story here.